Terms and Conditions
Payment Methods
Virtual transactions are operated by the payment broker MercadoPagos , which has all the cybersecurity standards and robust technology to protect your data and minimize the risks of fraud.
Accepted Methods:
- Visa, MasterCard, AMEX, Diners Club credit cards, among others.
- MasterCard, Visa debit cards,
- Cash via Baloto and Efecty.
- PSE Bank Transfer for all Colombian banks.
- Money in MercadoPago
- Manual Bank Deposit or Transfer at Bancolombia and Davivienda
- Cash on delivery at any of our customer service points.
Area of Operation
We operate throughout Colombia.
Shipping and Delivery:
Deliveries are handled by our own logistics network only within the seven municipalities of the Aburrá Valley: Medellín, Itagüí, Sabaneta, Copacabana, Envigado, La Estrella, and Bello. Deliveries through our own distribution network are free for orders over COP $180,000; otherwise, the cost ranges from COP $8,000 to COP $12,000 depending on your location and the weight of your order.
Deliveries to other municipalities in Antioquia are handled by third parties and are free for orders over COP $180,000. Otherwise, the cost ranges from COP $12,000 to COP $25,000 depending on your location and the weight of your order.
Shipments to the rest of the country are handled by external logistics agents whose costs will be calculated based on the tables provided by the agencies themselves.
Returns and Warranty
Our sales are final; we do not offer refunds, and we only accept claims for shipping errors. Our products are covered by a 3-month warranty against manufacturing defects for electronic products and an 8-day warranty for products designed for immediate use, starting from the date of delivery. Shipping and other costs associated with returns are the responsibility of the buyer.
Right of withdrawal in Colombia:
Cosmetic products, makeup and facial care are personal use products; therefore, the right of withdrawal does not apply to these products in accordance with the provisions of numeral 7 in article 47 of law 1480 of 2011.
Read the transcription of article 47 of law 1480 of 2011.
CHAPTER V
Of the sales that use non-traditional or distance methods
Article 47. Right of withdrawal .
The following cases are excepted from the right of withdrawal :
- In service provision contracts where the provision has begun with the consumer's agreement
- In contracts for the supply of goods or services whose price is subject to fluctuations in financial market coefficients that the producer cannot control
- In contracts for the supply of goods made to the consumer's specifications or clearly personalized
- In contracts for the supply of goods that, by their nature, cannot be returned or may deteriorate or expire rapidly
- In betting and lottery service contracts
- In contracts for the acquisition of perishable goods
- In contracts for the acquisition of goods for personal use.
Order cancellation:
Once you have paid and placed your order, you can only cancel it BEFORE we hand it over to the carrier . There is NO WAY to cancel the order once the carrier has it, even if it is "delayed," as delivery times are approximate.
By purchasing our products you automatically accept the shipping terms and policies, which are 2 to 3 business days for major cities or 3 to 5 business days for hard-to-reach places.
The acceptance or rejection of a cancellation depends on various factors, such as the reason for the cancellation, payment method, shipping policies, general terms and conditions, etc. Essential Beauty Shop® reserves the right to analyze each case and accept or reject cancellations according to the company's internal terms and policies.
If yes:
Refunds can be processed through Mercado Pago or ADDI. If you paid by credit card, it may take up to 30 business days. If you paid via Efecty, PSE, bank transfer, Baloto, etc., we will need to arrange the refund once the funds have been credited to our account, as we must receive them before we can issue a refund.
If you have any questions, please email us at sales@s-essential.com. Please note that our business hours are Monday through Friday from 9:00 am to 6:00 pm (closed Saturdays, Sundays, and holidays).
If no:
The person will be contacted via email or WhatsApp notifying them that the request has been rejected.
S-Essential Beauty Shop© is a registered trademark. All rights reserved.